Product capability
Private knowledge base
Keep internal guidance inside the workspace
Use a private help center for runbooks, policies, and team guidance, with the same writing and navigation tools used for customer documentation.
Published
24
28 total pages
Views (30d)
12,480
Help center page views
Drafts
4
In progress
Missed searches
98
Zero-result queries
Recent activity
Latest changes to your docs
- Getting startedEdited 2h agoLive
- Billing FAQEdited 5h agodraft
- OAuth setupEdited 1d agoLive
How it works
A clear path from signal to published answer.
- 01Private help-center access
- 02Workspace roles
- 03Preview before wider release
In practice
Built around reviewable work, visible sources, and deliberate publishing—not a black box.
Give internal answers the same structure as customer docs.
Organize operational guidance, internal procedures, and team references into clear sections rather than scattered documents.
Use private access when the material is for your team or while customer-facing content is still being prepared.
Next step
Give every product change a path into the docs.
Start a help center, connect the signals your team already has, and review every suggested update before publishing.